SAP CRM

CRM Data: Required Master Data to support CRM functions including account management, organization models and product masters.

CRM Marketing & Campaign Management: Marketing & Resource Management, Marketing Planning & Budgeting, Segmentation, List Management, Campaign Planning & Execution, Target Groups & Multiwave & Recurring Campaigns

Activity Management: Activity Planning, CRM Calendar & Tasks & Time Management

Lead Management: Call Lists, Interactive Scripting, Qualification, Lead Distribution, Target Lists & Win / Loss Analysis

Opportunity Management: Opportunity Distribution, Alerts, Sales Cycles, Opportunity Phases, Complex Sales Cycles, Workflow Activities and Tasks & Pricing.

Quotation & Sales Order Management: Inquiries, Quotations, Sales Orders, Pricing & Discounts, Order Tracking, ATP & Credit Management.

Contract Management & Billing: Contract Creation & Maintenance, Pricing & Billing, Cancellations and Returns

Customer Interaction Centre: Agent, Service & Management, Account Identification, Interaction Records, Interactive Scripting, Service Orders, Service Tickets, Case Management, Manager Dashboard, Process Modeling, Management Tools & Monitoring

Salesforce Automation: CRM Service Orders & Contract Management: Service Order Creation & Monitoring, Activity Cost Planning, Actual Costs, CRM & ERP Billing, Worklists & Reporting

Resource Planning Application: Resource Visibility, Time Allocation & Assignment, Resource & Demand management, Alerts, Skills & Qualification, Service Arrangements & Groupware Integration

CRM Analytics: Interactive Reporting, BI Reporting Supporting Skills

Integration into ERP modules including Sales, Service Management, Human Resources, Finance & Controlling, APO Telephony Integration • Portal • Integration to 3rd Party Solutions

To be considered for this position, please send your application to CIBER China.
Email: recruit@ciber.cn

Human Resources
+ 86 (21) - 6387 5003
recruit@ciber.cn