SAP POS-DM Support Analyst

Reporting to:	SAP Support Manager
Based:	Shanghai, China

JOB PURPOSE

To provide effective SAP POS-DM support to the client’s user community and the underlying business processes in use. To work closely with the users, support manager and service delivery managers to ensure that issues are resolved in a timely manner and new requirements are communicated and managed effectively through to completion. To provide system checks as required by the users and drive efficiencies to ensure the system and processes perform as effectively as they should.

PRINCIPAL ACCOUNTABILITIES

Investigation and analysing SAP trouble tickets as assigned
Troubleshoot issues and work towards timely resolution according to SLAs
Perform root cause analysis and develop fixes to recurring issues
Ensure system and support related documentation is maintained and up to date
Design solutions as required and work with project team to test and implement
Coordinate with other system resolver groups and team members to ensure issue resolution
Knowledge sharing/training within support team and business users
Provide on-call after hours support for high priority issues, rotated between team of 6
Assist in training front-line help desk resources in answering common questions and correctly identifying/assigning issues

SKILLS & ABILITIES

2-4 years experience of POS-DM either in a support or project based role
Fluent in Mandarin and English language both written and verbal
Awareness of Business Intelligence functionality
Experience of SAP version ECC 5.0 or higher
Experience of supporting multiple sites
Good time management, communication and client facing skills
Any team/people management skills would be advantageous
Experience of ABAP programming and/or debugging preferred but not required
Experience of SAP Retail preferred but not required

BEHAVIOURAL COMPETENCIES

Perceptive problem evaluator and problem solver, good analytical skills
Ability to multi-task, work independently and/or within a team, pays attention to detail and meets deadlines
Must be a results oriented professional with excellent verbal/written communication skills as well as strong customer service skills
Self-motivated completer / finisher
Ability to identify opportunities for enhancements and make recommendations

Interested candidates please send CVs in English to recruit@ciber.cn

Human Resources

+ 86 (21) - 6387 5003
recruit@ciber.cn